Our Commitment to you
We hope you are delighted with your order from Silis Australia. If for any reason you are not satisfied with your product, please contact us within 90 days of receipt and we will be happy to process a refund. All returns must be in their original packaging, unused and returned with all of the original packagings.
Please note, Silis Australia is not liable for postage costs when returning an unwanted item.
Within 90 days of receipt of the Products at our warehouse, your original payment for your Products to Silis Australia will be refunded to you via the method made during checkout.
If you purchased the Product using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.
The following conditions also apply to Product returns:
Products may not be returned from outside Australia.
Return Shipping Policies
You are responsible to pay the return shipping fee when you return an oversized item for any of the following reasons:
You refuse a delivery without inspection
You miss a delivery appointment
You return a product which you have not been used for at least 14 days
All returned oversized items are fully inspected upon their arrival back at our war
A Partial refund of the purchase price will be issued if the returned item is not in its new, original and unopened packaging. The amount of the partial refund will vary based on the condition of the item as determined by our sole discretion.
Furthermore, if the item received is not in its original condition, we reserve the right to deduct the actual return shipping fee, which generally ranges from $30 to $180 or more (depending on size and weight).
The product must be returned unopened or we may assess a 25% restocking fee (based on inspection). Please contact us for any additional questions or concerns. *No return policy for discounted products and final sales.
Order Cancellation Policies
Requests to cancel or amend an order must be made by e-mail as soon as possible prior to shipment. Any e-mail messages requesting an order be changed or cancelled received after business hours will be addressed the following business day. Any order cancelled/refused after it’s shipped will be treated as a return and other costs including but not limited to shipping and handling costs will be deducted/charged. Any order refused upon delivery (unless previously discussed through our Customer Service department) will be treated as a return and shipping & handling costs will be deducted/charged.
If a package is returned to us due to an incorrect or incomplete addressed, is marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.